账户信息
我可以在网上更改地址吗?
此时此刻, the 公用事业部门 does not have the capability of allowing customers to change their address online. Please mark the box on the front of your bill stub (fill out the back of the coupon) with the change of address information or write, 把地址更改传真或电话到我们的办公室.
我可以在网上改名字吗?
此时此刻, the 公用事业部门 does not have the capability of allowing customers to change their name online. 名称变更证明, 比如结婚证书的复印件, 死亡证明或离婚令, 必须附有更改姓名的要求吗. 这可以通过电子邮件发送给我们 CCUSupport@CharlotteCountyFL.政府; faxed to our office at 941.764.4557或邮寄到我们的办公室P.O. 佛罗里达州蓬塔戈尔达516000号包厢33951.
为什么我没有收到附有帐单的信封?
Due to budget constraints, we have discontinued return envelopes.
我每月的账单可以通过电子邮件发送吗?
是的，你必须参加我们的 eBill服务.
我如何取消或更新我的自动付款?
You can cancel or update your automatic payment by logging into the eBill服务. Once you are logged in, select Setup and then Automatic 支付ments to make your changes. 请致电941与水务署联络.764.4300求助.
的付款信息
我的账单似乎很高. 水费和下水道费是多少?
有关公用事业帐单及收费，请浏览我们的 现行费率表.
为什么我的第一张账单上有45美元的费用?
The $45 charge is a one-time charge to have the account set up, have a 公用事业部门 representative come to your home to turn on the water or read the meter and generate the first bill.
我可以延期付款吗?
Yes, provided you telephone our office before your “Urgent Notice” has expired. When financial hardships occur, we can offer the owner a payment extension. This will not, however, make the account exempt from late fee penalties or a lien on the property. 请致电941与水务署联络.764.4300.
Why does my paper bill list multiple Residential 水 Service charges?
We bill on a tiered rate to encourage water conservation. The first rate tier is applied to water usage up to 5,999 gallons. 额外的水费要按较高的费率收费, 因此, 如果用6,在给定的一个月里，大约有1000加仑或更多, your bill will reflect multiple residential water service charges, 每个适用的费率等级一个.
Why must I pay monthly charges even when I’m not using any water?
The 公用事业部门’s rates are structured so that each customer pays a fair share of the fixed and non-variable costs incurred to provide water and wastewater collection service. Many of those costs continue even when the water is not being used. These and other fixed operating costs are covered by the Base Facility Charge. Variable costs associated with actual water usage cease when water and wastewater collection services are not used.
为什么我的使用量每月都是一样的?
你的仪表被读取并以数千加仑为单位计费. If the household activity does not change from month to month, 用法相同是很正常的. You are billed for the actual usage in thousands of gallons and not the hundreds.
新服务(住宅)
Transfers for existing residential properties may be completed over the telephone, fax, email. 请提供以下资料:
- 当前地址/账号
- 账户持有人姓名
- 新物业地址
- Telephone number where you can be 联系ed during regular business hours
- 最后帐单的邮寄地址
- 保证契约副本
- 新业主名称
- 物业截止日期
请致电941与水务署联络.764.4300.
我租了一间房子，需要把水打开. 我该怎么办??
账户必须保留在房主名下. We will need to hear from the owner of the property or the rental agent. 请致电941与水务署联络.764.4300.
我把房子卖了. 你需要什么信息?
The 公用事业部门 needs the closing date on the home; the name and address of the new owner; a copy of the Warranty Deed after closing and your final billing address. A meter reading is taken on the date of transfer of ownership if the 公用事业部门 is notified in advance, 或者在下一个工作日.
请提供以下信息帮助我们:
- 物业地址
- 财产转让日期
- 保证契约副本
- 你以前在我们公司服务过吗
- 家庭电话号码
- 商务电话号码
- 帐单邮寄地址
我应该什么时候通知你所有权的变更?
The owner of residential property is responsible for the 公用事业部门's bills effective the date of ownership. Whether the owner notifies the 公用事业部门 of the change, or as soon as the 公用事业部门 is aware of a change in ownership, we will transfer the account to the new owner's name and monthly bills will begin. The 公用事业部门's bills base charges monthly whether services are used or not. Timely notification of a change in ownership and payment of bill will reduce the probability of penalties and miscellaneous fees.
Either the buyer and/or seller must inform the 公用事业部门 of:
- 房屋的截止日期，
- 新业主的姓名和地址，
- 如果新主人和我们合作过，
- 新主人的电话号码，
- 新主人的电子邮件地址，
- A copy of the Warranty Deed or signed settlement agreement after closing,
- 卖方的最终帐单地址.
租赁财产
我怎么把房客记在账上?
Charlotte County 公用事业公司 only recognizes the owner on a bill. The owner is responsible for the utility bill regardless of who is living at the premise. One paper bill maximum per account and the owner must be billed either electronically or through the mail. 然而, if the owner elects to receive their bills electronically we will send out a copy of the owner’s bill to a tenant. The owner must request that the bill be sent by completing a courtesy copy bill request to the 公用事业部门. Authorized agents will be able to request an electronic copy only. 租赁户口协议表格
系统维护 & 维修
请致电941与水务署联络.764.4300. To expedite your request, please have the following information available:
- 的地址
- 账号
- 您的姓名和电话号码
Who is responsible for damaged water meter boxes and meters?
公用事业部门 field personnel repair or replace boxes, lids and meters. 然而, any willful damage to the 公用事业部门's meters or appurtenances is handled in accordance with Florida Statute 812.14.
我正在安装一个游泳池. 我必须支付废水和水费吗?
In the interest of creating a favorable business climate in Charlotte County and promoting good community relations, Charlotte County 公用事业公司 will permit customers one waive each calendar year for high use. The owner, or their authorized representative, must complete an Owner Adjustment Request form 为了得到一个调整. For additional information regarding our Adjustment Policy, 请致电941与水务署联络.764.4300.
Can I rent a meter to attach to a fire hydrant so I can fill my pool?
No. Hydrants are primarily for the purpose of providing fire protection. Hydrant meters are utilized at construction sites for providing water on a temporary basis to avoid the expense of tapping the water main for temporary water service. The contractor is billed for all water usage in this situation.
为什么我时不时地看到消防栓在流动?
这是我们换行程序的一部分. 特别是在人口稀少的地区, we must flush the distribution system periodically to freshen water in the transmission lines and maintain appropriate levels of disinfection in your 饮用水.
水的质量
我的饮用水从哪里来?
Approximately 95 percent of the 饮用水 the 公用事业部门 provides its customers is purchased from the Peace River/Manasota Regional 水 Supply Authority (PR/MRWSA). The PR/MRWSA draws surface water from the Peace River and treats it at a water treatment facility located on Kings Highway in DeSoto County. The plant is staffed 24 hours a day, 365 days a year by state-licensed operators.
The 公用事业部门 customers in the Burnt Store area are served by the Charlotte County 公用事业公司 Burnt Store Reverse Osmosis 水 Treatment Facility, located on Burnt Store 路 near the Charlotte/Lee County line. 在烧过的仓库, groundwater is drawn from brackish wells and treated with reverse osmosis technology.
Should I flush my water lines after being away from my home for an extended period of time?
是的. It is recommended that you flush each water fixture (including showers) in your home for approximately five minutes before using. Stagnant water in your home is likely to contain higher levels of Legionella and other pathogens.
我的饮用水安全吗?
Charlotte County 公用事业公司 routinely monitors for constituents in your 饮用水, 根据联邦和州法律. 公用事业部门的员工工作很努力, 一周七天，一天24小时, 为您的家人提供干净, 可靠的, 饮用水, 每一天. For information on the content and quality of your 饮用水, 参考公用事业部门的年度报告 水质报告.
你给我的饮用水消毒了吗? 如何?
是的. If you are serviced from the PR/MRWSA, we use a mixture of chlorine and ammonia (Chloramines). If you are serviced from the Burnt Store Reverse Osmosis (RO) 水 Treatment Facility (WTF) we use chlorine. Both disinfectants are widely used methods and are approved by the U.S. Environmental Protection Agency and the Florida Department of Environmental Protection.
Before calling our office, please check to see if any of the following apply:
- 检查室阀是否部分关闭
- If water pressure is isolated to one section of the house, it may be a problem at the house.
- 如果你有软水机，试着打开旁路
- 检查水龙头的屏幕
- See if your neighbors are also experiencing low pressure
为什么我的水尝起来或闻起来怪怪的?
There are regional differences in water taste, depending on the water source. New customers may find that the 公用事业部门 water tastes different than the tap water to which they are accustomed. 某些药物也可能改变水的味道. 有时, you may detect a slight musty odor in the water caused by occasional algae blooms in the Peace River, 但是水可以安全饮用. Laboratory analyses are conducted daily to ensure the safety of your 饮用水. 欲了解更多信息，请参阅我们的年报 水质报告.
Odors can also be caused by sediment in your household plumbing, particularly in fixtures that are used only infrequently. Draw a glass of water and take it outside, away from the source, before smelling it. If the glass has no odor, the problem is likely coming from the drain. 试着把一满瓶含氯漂白剂倒进下水道. Wait a few minutes and run the water briefly to flush the drain.
If you still have taste or odor any concerns, 联系 the 公用事业部门 at 941.764.4300
为什么水龙头里流出来的水是热的?
水 temperature at the tap is affected by environmental factors, 比如气候, 因此, tap water in Florida can never be as cold as tap water in northern climates. If you prefer your water cold, you can refrigerate containers of water.
为什么我的水看起来浑浊?
Sudden problems with water clarity may be caused by line breaks or routine system flushing. If only the hot water is affected, your water heater may be the cause. To relieve the situation, follow the manufacturer’s instructions for flushing your water heater. If needed, a 公用事业部门 technician can check the water at your property. 请致电941与公用事业部门联系.764.4300.
我的饮用水中有氟化物吗?
Whether you’re serviced by the Burnt Store RO WTF or receiving water we purchased from the PR/MRWSA, the 公用事业部门 does not add fluoride to your 饮用水. 然而, Fluoride is a naturally occurring chemical found in acceptable levels in Peace River and Burnt Store water from the breakdown of rocks and soils. 欲了解更多信息，请参阅我们的年报 水质报告.
是什么导致我的玻璃器皿和银器上有水渍?
水 spots are caused by calcium carbonate, which is naturally occurring in water. 这就是水“硬”的原因."
澳门正规网赌网址大全的水的平均硬度是多少?
澳门正规网赌网址大全的水比较硬.
- 软水低于17mg/l
- 微硬17- 60毫克/升
- 中等硬度60- 120mg /l
- 硬120-180毫克/升
- 非常硬，180 + mg/l